Order Processing/Dispatch Times:

All orders with standard shipping will be dispatched within 2-3 business days. No options for specific couriers are available at the moment, however our primary courier service is Royal Mail.

Delivery time may very depending on you geographical location. If you are from the UK this can be a maximum of 15 business days. And anywhere outside the UK can expect an estimated delivery time of 30 business days.

If you are purchasing a custom made item such as a custom mechanical keyboard, dispatch may be up to 30 days due to materials that would need to be ordered in.

If we find any issues with your order then we will email or call you. Any enquiries, or changes to deliveries can be updated by our customer service via the web chat service, or email at info@customkeyboardsuk.co.uk

Taxes are included in the price of all products, and shipping costs are calculated at checkout.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@customkeyboardsuk,co.uk. If your return is accepted, we may send you a return label if certain conditions are met, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@customkeyboardsuk,co.uk.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We do not offer FREE returns, unless the item you have received is broken or faulty. If you have accidentally ordered an item, or it does not fit, you will have to return the item with your own postage method. We are not responsible if your order/total order does not get returned.

Need help with your order or have questions? Our team at Custom Keyboards UK is here to assist! Whether you need support with returns, exchanges, or general inquiries, you can reach us at info@customkeyboardsuk.co.uk. We’re committed to providing quick and friendly assistance for a seamless shopping experience.